We have temporarily suspended online appointment bookings due to COVID-19. Any GP appointments will be via telephone consultation.
You can now request your repeat medication and book appointments online. To do this, you need to register to use this service by attending any of our surgeries: please bring photographic ID with you, and you will be given a printout of login details to register.
Consultations are by appointment, by phoning our reception team on 01770 600516. A wide range of services and skills are available: the following information is offered as a guide, but our phone team will keep you right: please don’t feel too bamboozled!
Types of Appointment
We offer the following types of appointment with GPs:
Routine (15 mins): these are available up to six weeks in advance.
Urgent “on the day” (15 mins): we always hold a number of appointments back each day to deal with urgent requests.
Telephone (7 mins): A number of these are available throughout the day, in order that we can quickly get back to patients requesting urgent attention, or home visits. Some of these can also be booked in advance – great if you prefer not to travel to a surgery e.g. discussing test results, asking for initial advice.
Special services: our GPs offer a wide range of skills, including minor surgery, accupuncture, well woman clinic, fracture clinic, medical examinations (including RNLI & Fire/Rescue).
The following appointments are available from our Nurse/HCA team:
Routine Nurse (15 mins): for specific tests/procedures such as fitting a blood pressure monitor and advice about chronic conditions.
Routine Healthcare Assistant (15 mins): for procedures e.g. bloods, blood pressure, ear syringing, dressings etc.
Chronic disease reviews (15/30 mins): extended appointments are offered where more time is required for services like annual asthma/COPD/heart failure/diabetes reviews.
Special procedures: our Nurse/HCA team are capable of performing a wide variety of tests, in which case additional time may be required. Our phone team will keep you right!
If you wish a chaperone to be present during your consultation, please advise any member of the practice team who will arrange this for you.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
You may request a home visit if you are housebound or are too ill to visit the Practice. A GP will normally phone you first of all, to find out more details, decide how urgently you need to be seen and check directions. It helps us if home visits are requested by 11am each day, however we realise this isn’t always possible.
You can also be visited at home by a community nurse if you are referred by your GP.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please inform the receptionist when requesting these appointments.
AMG as a Training Practice
Arran Medical Group is a training practice for doctors and students who are at various stages of their training.
Being involved in training ensures that we are engaged with current medical practice, as well as encouraging the ‘next generation’ to choose a career in rural practice.
We are grateful for our patients’ flexibility and permission to be involved in these training activities.
GP Specialist Training
GP Specialty Trainees (GPSTs) are qualified doctors with hospital experience who are undertaking specialist training with a view to becoming qualified general practitioners. They may join us during GPST1 (early) or GPST3 (last) stages of their training.
They have regular tutorials, and are also required to undertake a patient satisfaction questionnaire and video analysis of their consulting skills.
We also have medical students working with us from time to time, and GP experience is really important for their learning. Your co-operation with this is greatly appreciated.
They may sit-in with your usual GP, or they may ask to speak to you before seeing your GP. We understand that there may be occasions when you do not wish a student to be present. If this is the case, please let the receptionist or GP know, and no offence will be taken.
GP Rural Fellowships
Arran Medical Group also participates in the GP Rural Fellowship programme. This offers additional training to qualified GPs who wish to enhance their skills to a level necessary for rural practice.
Drs Greg Hamill, Faye Hamill, Graeme Thompson and Kelvin McMillan are all former Rural Fellows.